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Topics Try our new integration layer Help Help EN English Français Deutsch Italiano Español Nederlands Create account Log in Test Production EN English Français Deutsch Italiano Español Nederlands Log in Test Production Get started Account Management Use your Worldline Account Test environment Live environment Acquiring Services Full service User Management User manager Group manager Transaction Management Acquirer response codes Transaction Statuses Consult your transactions Maintain your transactions Multi selection maintenance Transaction error codes Generate Reports Reporting Push reports Reconciliation Integration Solutions Integrations New integration layer Hosted Payment Page Flexcheckout DirectLink e-Terminal (Virtual terminal) Worldline Batch (Basic) Worldline Batch (advanced) e-supply basic e-supply advanced Optional integration data 3-D Secure V2 parameters Plugins Plugins and extensions Magento 2 Shopify Salesforce commerce cloud Magento Migration M1 to M2 Magento migration M2 to M2 Prestashop SAP Hybris Recurring Payments Alias Manager Subscription Manager Alias Gateway Omnichannel Omni channel Marketplace Marketplace Options PM Query Split credit/debit cards Dcc via directlink Payment methods Credit Cards Credit Cards Alternative Payment Methods Bancontact Paypal Ideal Klarna Direct debits Sofort banking Paylib Thunes Riverty Cielo Installments Alpha Card Przelewy24 Intersolve All Payment Methods Processing and procedure Payment methods logos Payment Performance Authentication Selective use of 3-D Secure Fraud Prevention Payment Page Best practices in payment page design Fast track returning customers with Alias Manager Relevant Payment Methods Authorisation Declined transactions Advanced acquiring Analytics MyPerformance Security Fraud Prevention Fraud Expert Scoring Fraud Expert Checklist Fraud Detection Module Dispute management Perseuss creditPass PSD2 Comply with PSD2 Selective use of 3-D Secure 3-D Secure status guide Payment Data Security Ensure data security PCI DSS Server Security Firewall configuration Service Description Data retention of personal data List of subcontractors - WECS Technical and organizational security measures list of subcontractors - WFS News Changelog Platform status page End of support for Magento 1.x COVID19 3DS v2: Increase security; increase conversion Get started Account Management Acquiring Services User Management Transaction Management Generate Reports Integration Solutions Integrations Plugins Recurring Payments Omnichannel Marketplace Options Payment methods Credit Cards Alternative Payment Methods All Payment Methods Payment Performance Authentication Payment Page Authorisation Analytics Security Fraud Prevention PSD2 Payment Data Security Server Security Service Description News Changelog Platform status page End of support for Magento 1.x COVID19 3DS v2: Increase security; increase conversion What are you looking for? Get Started All you need to know about setting up your Ingenico account. Integration Solutions Learn more about our integrations and find a solution for your business. Payment Methods Learn how you can provide your customers with the payment methods of their choice. Payment Performance Get tips from our experts on how to boost your eCommerce revenue. Security and PSD2 Use our security features to add an extra layer of protection to your account. News Stay up-to-date with the latest news and releases from Ingenico. Top FAQs PSD2 General Integration Solutions Payment Methods Payment Performance I have noticed I have more declined transactions (status 2) than usual. What can I do? With the introduction of the PSD2 guideline , all your customers will have to pass a 3-D Secure authentication check (apart from some clearly defined exclusions and exemptions). To make sure 3-D Secure is correctly rolled out for your transactions whenever necessary, go through this checklist: Confirm that 3-D Secure is active for all credit card payment methods in your Back Office via AdvancedFraud Detection3D-Secure The image above shows where to find the 3-D Secure activation status for your payment methods in the Back Office If any of your payment methods is not Active” as stated in column 3-D Secure status”, contact us Check that your integration implements the 3-D Secure step correctly. For Hosted Payment Page , we take care of this, but for DirectLink you need to implement it yourself Understand when exclusions and exemptions from 3-D Secure apply. Learn how to implement it correctly for Hosted Payment Page and DirectLink Know when to , click "Billing", and then select the invoice you wish to download.How do I register with Worldline? To register with Worldline, simply click " Open a free test account " on our website and fill in a short form. As soon as we have checked your details, we will e-mail you a temporary password. Once you have received your temporary password, you will be able to log in using the ID you chose when you first registered. To complete your registration and fully activate your account, please complete the steps listed on your account’s home page. What are Interchange+ (IC+) and Blended Pricing? When processing transactions online, dealing with Interchange fees (IC) and Scheme fees (SC) can be challenging: It’s not always clear for what exactly acquirers and card brands charge that money. Moreover, the trend of increasing these fees might add to that confusion. Worldline is happy to help you manage these fees by offering two models. Depending on your business model, either the IC++ or the Blended pricing will suit your needs best. Our colleagues from our Sales department are at your service to help choose the best option for you: IC++ combines the Interchange fee, the Scheme fee and an additional percentage of the transaction amount value to one fixed price per transaction. IC++ is a passthrough model and therefore subject to cost swings. Blended Pricing applies a fixed percentage of the transaction amount value. All Interchange, network dues and assessment fees are covered, the Blended Pricing protects you against cost swings (especially IC & SF price increase) and card mix. Does Worldline support Shopping Cart solutions? Yes, we do support Shopping Cart solutions . How can I get a production account? If you want a production account, please send an e-mail to your account manager. If you do not have an account manager assigned to your account yet, please contact us . What should I do in order to have my production account active? Please send our Customer Care department the signed contract. In order to activate your account, at least one payment method must be activated. If you want more information regarding payment methods, please contact your account manager. How can I capture additional data for SCA? If you use our eCommerce page, Worldline will take care of all mandatory fields. If you are integrated in DirectLink, meaning that you have your own payment page, we have a Javascript example available on the support page to collect the mandatory data. For the optional information collection, refer to our support page on how to integrate with Worldline. What are NCERROR and NCSTATUS? NCERROR and NCSTATUS are complementary statuses that will provide extra information in case of transaction failure. NCERROR is an 8-digit code. Find a full list of all possible errors in your Back Office : OperationsView Transactions . Look up the impacted transaction and click on "?", as shown in the overview: For eTerminal transactions we display the fields in the transaction overview as shown above in "NC ST/ER" (ST = NCSTATUS / ER = NCERROR). We also provide both fields in our transaction feedback for all other integration modes. Learn here how to receive it for the channel you use: e-Commerce DirectLink Batch (advanced) What payment methods are supported by Worldline? Find a list of supported payment methods here . How long will it take to activate my production account? As soon as you’ve...